Job offert - English required

Customer Service Agents / Online Marketers for a US Internet Services Company in Krakow English und/oder Deutsch We are an international company with headquarters in Silicon Valley in the U.S. and offices in Krakow and Amsterdam. We create web applications for medium sized companies to help them advertise on Google and Comparison Shopping Channels. Our apps target a global market with customers in the US, Europe and Australia. Online advertising is hot; our apps are competing for a share in this growing market. We are looking for a Customer Service Agent for our Krakow office. Our Services: DataFeedWatch & WordWatch - DataFeedWatch is a Data Feed Optimization tool for web shops, so they can advertise their products on Google Shopping or Comparison Shopping Channels. DataFeedWatch imports a file with all product data from a store and enables merchants to create and optimize feeds and advertising campaigns for 500+ channels in 30 countries. - WordWatch is a tool that automates the (bid) management of advertising campaigns on Google. Our algorithms do a better job than a human so advertisers get better results while not having to spend the time themselves. Customer Service Agent / Online Marketer Our Customer Service Agents truly represent our company. They are the ones communicating with our customers and helping them with their every question. They are the ones that will make our customers feel good about our company. Our Agents are also Online Marketers. They need to be able to advise our customers on the entire online marketing process. How to create a feed that works best on Shopzilla, how to optimize a campaign on Google, how to market in different countries, etc. A Customer Service Agent is constantly communicating with our customers and our developers on a wide variety of topics: - Demo and sell our services to interested potential customers - Detecting technical issues before the customer even knows about it - Solve and communicate about problems that customers experience - Advise customers on how to create data feeds - Advise customers on how to create and manage campaigns on Google and other channels Agents are communicating via email, chat and on the phone. What are WE looking for? We want somebody to join our team full time. Mr. or Mrs. Right would meet the following expectations: - ATTITUDE. Attitude is everything. You want to help people. You go the extra mile to make sure that the customer is happy. You like to communicate. Our customer is your customer. - ENGLISH AND/OR GERMAN. Your English/German (written and spoken) is good. Maybe not ‘native’, but more than good enough to communicate with Americans, Brits, Aussies and/or Germans. We are looking for both English and German speaking people. If you can do both, we will love you even more! - INVESTIGATIVE. Many customer queries are like solving a puzzle. It takes creativity and analysis to create a good feed or an advertising campaign. - FLEXIBILITY. You switch between activities 110 per day. You have 3 chat conversations at the same time. You work on tech-problems, marketing campaigns and sales. Never a dull moment, but you gotta be flexible ;-) That is right: we are open to any background, education or experience. We will teach you everything you need to know. Any interest or experience in eCommerce or Online Marketing is helpful, but the main issue is: Do you have what it takes? What are YOU looking for? There are many reasons why this job may be what you are looking for: - You will learn a lot about eCommerce & Online Marketing - You will work in a very hip and happening industry - You like International stuff - You will be part of a team of young developers and marketers - You like variation - You earn 2,500+ PLN per month - You get a Free Lunch every day! - You like to communicate How to apply: If you think you will like this job, please mail your CV to jobs@wordwatch.com and attach following disclaimer: “Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w CV w celu niezbędnym do realizacji procesu rekrutacji, zgodnie z obowiązującą Ustawą z dn. 29.08.97r. o Ochronie Danych Osobowych Dz. U. z 2002 r.,Nr 101, poz. 923 ze zm.”

- Posted by Jolanta from Poland on Jul 21st, 2014