Tourist Information Services in Krakow

Hello there, my wife and I visited Krakow on the 14th June for five nights. We really enjoyed the city, the people and trips to the major tourist spots around the city. We had a fantastic time. On the day of our return home we had lots of time to kill and decided to take the train from the city to the airport. This is where our problem began. The 17.43 train was delayed and unknown to us we boarded the wrong train heading away from the airport. Realising the journey was taking too long we spoke with the guard and with assistance from another passenger we were advised to get of this train at Myslowice station and travel back to the city. This is an unmanned station and with further assistance from another lady we took the 19.20 train back to Krakow. On this train another lady passenger overhead our discussion with the guard and options for making it to the airport in time for our flights. She took control of our situation and advised us that we may miss our flight if we went back all the way into the city. She then arranged for an Uber taxi to pick us up at Bronowice station to continue the trip to the airport. We made our check in within 5 minutes of the gate closing.We thanked everyone who helped us at the time but did not get any contact details of the two wonderful ladies who made our journey to the airport on time possible. This is a big thank you to both. It goes further to confirm that there are some kind and considerate people in this world. Love you Krakow

Beautiful city, but lose your horse and carriage rides. I hate profiting from any animal. These horses are out in all weathers. Not a good look

BEWARE THIS SCAM! I bought my 8 hour day tour for the Auschwitz-Birkenau and Schindler's Factory Tour, and came from Canada for this. I waited with another family, and NO ONE SHOWED UP. We called and were told "all we can do is cancel your booking and refund you". I then later called the office when they were open, and they tell me they didn't even buy the tickets for the tours that we paid for (I paid for mine over 1 month in advance), then they hung up on me! SAVE YOUR TIME, MONEY AND FRUSTRATION!

Beware taxi drivers!! This taxi driver, for a few kilometers ride, charged 95 zloty. After checking computer taxi estimate website for Krakow, we discovered it should have been 15 zloty. Taking advantage of people coming in from the airport on the train who are unfamiliar with currency and public transport system carrying luggage and tired, this taxi driver was in the taxi lineup located across from the entrance to the Galleria Shopping which is also the entrance to the train station. He was super friendly in the taxi, upon arrival from 4 minute trip, showed us the price of 95 zloty; we gave him 100 and received no change. He was suddenly in a VERY big hurry.

I turned up early (8.50 Saturday) at Tourist office on 2 Jana to buy Krakow card and get full day's use. The bloke in charge that day turned up at 9.15 with no apology for keeping me waiting. After asking to purchase the card he informed me no card could be issued without a voucher! Following an exasperated discussion he eventually realised I wanted to 'BUY' the card then told me that to buy a museum card without transport I had to buy a 3 day card and not the 2 day card I wanted as the latter only came with transport included. This seemed to me to be a bit of a scam to get more money out of tourists to buy services they did not want or need. The unprofessional manner of this gentleman was not suited to a tourist office. His lateness coupled with no apology and jumping to conclusions - rather than listening to my request - created a poor impression of Krakow

Watch out. I now know 4 people who have been drugged and robbed in Krakow in 2017. Check the internet for "Krakow Scam" and you will see hundreds of reports. Leave credit cards at home. Do not take them to Krakow. This town is attracting UK visitors because of its Nazi past. Sadly, the same shady criminal fraternity is still running the city. They are exploiting their criminal past. It would be nice to think the city would deal with this, but, sadly, old habits are hard to break. I suggest that tourists steer clear until it is cleaned up. Learn about Auschwitz from YouTube. Or visit Yad Vashem. Don't fund the same criminal gangs that perpetrated the Holocaust.

I got ripped off after only being in krakow for 2 hours hadnt got to grips with the currency woman inside market charged me 150 slot for rosary beads which are only worth pence .she trades at first stall on the left feel bad about poland now .have keeped them as proof of being ripped off

Good afternoon, as we go with group of 50 person (Künste Historic) to visit your city in April, send us please basic informations and a map of your city. Travel Office Alka Tour Brno Masarykova 31 602 00 Brno Sedlák Karel, tel. 00420 602 535 189 Czech Republic

Having just returned from a 5 day wonderful visit to Krakow and environs and our experience was more than delightful by the hospitality, warmth and friendliness all round, but for one miserable and utterly abomnible experience we had on our single journey on the tram no. 3 returning from the Bus Station to Kazimierz. We bought our 4 tickets from the ticket machine on the tram, unknowing to ‘validate the tickets’ and we were almost immediately seized upon by two rather unkempt and grubby ‘controllers’ who took hold of our ID and wouldn’t return it until we paid a total joint sum of 491 Polish Zlotys. To say that these men were underhanded is an understatement. Our tram journey was several stops and at no point did either of them tell us that we could and should just get up from our seats and validate the tickets at the machines dotted around the tram, one would have been a mere arm’s reach away, had we have known which one and where. They wouldn’t return the ID and were pressing us for payment. I am from Polish descent and I had two teenage girls with me at the time, as well as my partner who doesn’t speak Polish. We were truly frightened. We felt threatened and in all the kerfuffle and unclear guidance that they gave us once we got off the tram, unable to get away from the menaces, at -11 degrees, we were kept outside for a long time, at our fear and reluctance until payment was extorted by credit card. Quite a princely sum, for an evening’s work preying on tourists! Such a primitive method is equally a disgusting way to get money out of tourists as well as local people. Krakow deserves better. My impression now of Krakow, as is my family’s, is that we will never return to Poland again. There must be another way of making money for this beautiful city. It’s outrageous and lacking in civility. This pair of state sponsored thugs are well known, as in restaurants I got the local knowledge that this is the common tactic. Please send your Krakowiaks to England where public information and deterrents are everywhere so that no one is deceived or misled for pleasant experience during local travel and learn from it. To simply refer to writing on the ticket that it needs to be validated is a basic cheat, even if it states in 4 different languages - what if one doesn't carry glasses around to read such small print. To let this beautiful City down in such a dismal way should be a wake up call.

Avoid at all costs InterChange money exchange office. They WILL rob you no meter what you do. They will pay you half they should and in the end they will show you their term and conditions saying that it's what they legally do. They are pure thieves. You've been warned.