Hertz
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Editor's review
Whirring trams may wrack the nerves as you negotiate your way out of the city, but once freed, hiring a car should seem like one of the best ideas you've made. There are some fantastic spots in striking distance of Vienna, not least in the Wachau region, and Austrian roads are generally very manageable affairs. As you'd expect from a well-established company like Hertz, they'll set you up with pretty much any calibre of vehicle you might fancy, save for Sean Connery's silver Aston Martin with ejector seat. Never mind, you'll just have to make use of the boot like less stylish secret agents.
Editor
Editor & Vienna Local
Reviews
Be warned!! The car that you hired is not what they give you. We hire a Merc A class. They gave us a Peugeot. The employee said this is how things are in Europe. Their customer relation email is not helpful too.
Hertz airport today: Very bad experience. Rented a Golf, but got a Skoda Fabia - a class smaller and much worse than a Golf. Really?? After asking for another car, they excused - we are fully booked (they always tell you that and then there are hundreds of cars in the garage).
2nd excuse - this specific car needs to go to Linz (my drop-off location), no other car can go there.
After insisting 3 times to change the car, the manager appeared and offered a Skoda Octavia (same MQB platform as the Golf). All of the sudden, there was another car and it could go to Linz as well.
So don´t let them send you away with lies, there is always an option, maybe not an option they like to offer....
In the end I have to pay an extra 87€ for 3 days while it would be only 15€ more when booked by our agency.
Not recommended, at least not in Vienna airport
The worst rental experience in 25 years. The rental car broke down on a country road in Croatia just before dark and they left us stranded to our devices. They towed the car away and we had to manage on our own. This FRANCHISE is a disgrace!!! Do NOT ever rent from them. I would like to give them 0 star but the system is not letting me do that.
Forgot to check he rating, its zero star instead of 5.
I'm another Hertz customer who had damage charges from the Vienna Hertz office, 483 Euro + VAT for a paint chip on the bumper, which may or may not have been there when I rented it in Innsburck.
When renting, be VERY careful to check the car for even minor scratches and report them before you leave. Document everything when you return the car.
In this case the clerk in Vienna would not provide a copy of the damage report or invoice unless I signed agreeing to take responsibility.
Yes the clerk said you can put your comment on the damage report before she give you a copy but believe me no one read them or care about them. I got the claim form their insurance department immediately the next morning, very efficient I would say. No return email or telephone, all in German to make it difficult for any foreigner to contact the person in charge. Claiming the fill deductible of $1680! one Perhaps they need to paint the whole car to match the black color.
Please refer to the link below regarding increasing complaints about this particular Hertz Branch. Fraudulent claims for non-existent damages to cars.
http://www.frommers.com/community/forum.cfm/tips-tools-deals/car-rental-bus-rail/hertz-austria-fraud
WARNING! - thoroughly check your car before and after your hire period. Ensure the store check your car on return and sign to say it is in acceptable condition. This Hertz Store has a string of customers who are disputing charges of damage to cars. This store is a franchise and not to be trusted
This outlet fraudulently claims damages to returned cars. I am in a process of claiming a refund (charged to my card) for non specified damage. Take pictures and do not leave their office without signed final invoice. See tripadvisor comments under Hertz Austria fraud.
Please refer to the link below regarding increasing complaints about this particular Hertz Branch. Fraudulent claims for non-existent damages to cars.
http://www.frommers.com/community/forum.cfm/tips-tools-deals/car-rental-bus-rail/hertz-austria-fraud
WARNING! - thoroughly check your car before and after your hire period. Ensure the store check your car on return and sign to say it is in acceptable condition. This Hertz Store has a string of customers who are disputing charges of damage to cars. This store is a franchise and not to be trusted
This outlet fraudulently claims damages to returned cars. I am in a process of claiming a refund (charged to my card) for non specified damage. Take pictures and do not leave their office without signed final invoice. See tripadvisor comments under Hertz Austria fraud.
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